Starting 4 May this year, SMS Security Codes will become a mandatory feature for all members using online banking. This means that from 4 May, you will only be able to make an external payment to new payees and billers using an SMS Security Code.
An SMS Security Code is a 6-digit code sent via SMS to your mobile phone. It is designed to provide extra protection when transacting online by ensuring that you are the one who has authorised the payment.
Check your mobile details ASAP!
Please be aware: if you haven't already opted-in, you will be automatically registered for SMS Security Codes on 4 May. To ensure the SMS Security Codes are sent to your mobile phone, it is important we have your correct number. We recommend you check your details through Online Banking.
To update your contact details on Online Banking, follow these steps:
1. Login to Online Banking. Hover over ‘More Services’, then click ‘Update Details’.
2. Select ‘Contact Details’ to add or change your contact number/s.
3. When complete, click ‘Update’.
Alternatively, you can call us on 1300 000 775 and we can update your details over the phone.
Want to get set-up for SMS Security Codes now? Here’s how.
1. Login to Online Banking. Hover over ‘More Services’, then click ‘Security Option’.
2. Select the mobile number you wish to use.
3. After clicking ‘Request’ you will be taken to a confirmation screen. Click ‘OK ‘to confirm.
4. You're now registered for SMS Security Codes!
Want to know more?
Please refer to our SMS Security Codes Frequently Asked Questions.
If you have any questions, please contact us.
Frequently Asked Questions
What is SMS Security Codes?
SMS Security Codes are six digit codes sent to your mobile phone via SMS. This code is required when making certain transactions via Online Banking. A different code is generated each time you attempt to complete these transactions.
How will SMS Security Codes work?
When you make a payment to a new payee or biller, you will be prompted to request an SMS Security Code. This Code will come to you via text message within 20 seconds. When you receive the Code, you will need to enter it when prompted by Online Banking to complete the transaction. If you do not enter the SMS Security Code, the transaction will not be processed by RSL Money.
Is this an optional feature?
Yes, this is a new service that RSL Money is providing to our members. In the future, we plan to make this a mandatory feature.
When will I need an SMS Security Code?
You will need a Code when you are transferring money to a new payee or biller via Online Banking. Making payments to a payee or biller saved in your Online Banking personal payee list will not require an SMS Security Code.
Do I need an SMS Security Code to transfer between my own accounts?
SMS Security Codes are not required to transfer between your own accounts.
How much do SMS Security Codes cost?
SMS Security Codes are free for all RSL Money members. Your mobile provider may charge you for the text message.
Can I receive SMS Security Codes anywhere in the world?
SMS Security Codes are available anywhere you can receive a standard text message provided it is sent to an Australian mobile phone number. RSL Money does not send SMS to non-Australian mobile numbers. For details on receiving SMS while overseas and whether you will incur any additional charges, please contact your mobile phone service provider.
What happens if I’m being deployed or posted overseas?
Keeping your personal payees up to date will ensure that all your regular payees and billers can be used without requiring an SMS Security Code. SMS Security Codes will also be able to be temporarily disabled to ensure unexpected transfers can be made and new payees/billers can be saved for future use. Please contact us if you need SMS Security Codes temporarily disabled.
How long does it take for me to receive my SMS Security Code?
You should receive your SMS Security Code within 20 seconds. If you have not received your SMS Security Code within this time, log out and back in to Online Banking and restart your transaction. Delays may be experienced during periods of high usage.
How do I update my mobile number that is registered for SMS?
To change your SMS Security Code mobile phone number, contact your nearest branch or call 1300 000 775.
Can I use the same mobile number on two different Online Banking logins?
Can I use the same mobile number for SMS Security Codes, SMS alerts, and for RSL Money to call me?
Yes, you can use the same number for all three services.